Refund policy

Refund + Return Policy

We want you to be happy with your Lux Punk jewelry. If your order isn't what you expected or something isn't right, please contact us at support@luxpunkshop.com within 30 days of delivery.

Returns + Exchanges

Unworn and unused jewelry may be returned or exchanged within 30 days of delivery.

If the size, style, color, gemstone, or overall appearance isn't what you expected, please contact us before wearing or using the item to discuss an exchange or refund.

To be eligible for a return or exchange:

  • Jewelry must be unworn and unused.
  • Items must be returned in their original condition.
  • You must contact us within 30 days of delivery.

For hygiene reasons, body jewelry, including earrings, that has been worn in a piercing generally cannot be returned or exchanged.

To request a return or exchange, contact support@luxpunkshop.com with your order information. 

Damaged, Defective or Broken Jewelry

If your jewelry arrives damaged or a component breaks within 30 days of delivery, please contact us so we can make it right.

This includes issues such as a broken threadless pin, malfunctioning hoop hinge, shipping damage, or another product-quality issue.

We may ask you to provide a photo of the item so we can evaluate what happened. When a replacement is appropriate, the replacement and shipping are provided at no cost to you.

Exceptions + Other Concerns

If you have an issue that doesn't fit neatly into the policy above, please contact us anyway. We understand that every situation is different and are happy to review individual concerns when possible.

Non-Returnable Items

The following are generally not eligible for return or exchange:

  • Jewelry that has been worn or used.

  • Gift cards.

  • Items showing damage caused by misuse or alteration.

Refunds

Once your return is received and approved, your refund will be issued to your original payment method within 7 business days. Your bank or credit card provider may require additional time for the refund to appear on your account.

Questions?

Contact support@luxpunkshop.com with any return, exchange, damage, or product concerns.

If something isn't right, please reach out. We want to hear about your experience and have the opportunity to help.